Chandigarh: The Chandigarh District Consumer Disputes Redressal Commission has imposed a penalty of ₹47,500 on Air India for deficiency in service in a refund-related dispute. The commission reportedly directed the airline to make the payment within 45 days.
According to the information provided, the dispute involved money paid to reschedule a return flight. Despite receiving payment for the rescheduling, Air India allegedly failed to provide proof that the refund had been processed.
The commission found the airline guilty of deficiency in service and ordered compensation amounting to ₹47,500 for the consumer. The amount includes compensation for the mental agony reportedly suffered by the complainant.
The order highlights the importance of airlines providing clear documentation and timely resolution when handling passengers’ refund and rescheduling requests. Consumers who pay for changes to their travel arrangements may expect the airline to maintain accurate records and communicate the status of any refunds.
The commission’s direction requires Air India to comply with the payment order within the stipulated 45-day period. However, the information provided does not specify the complainant’s identity, the original flight details, the amount involved in the refund or the date of the commission’s order.
Further details about the case and Air India’s response were not available in the supplied report.
